TERMS AND CONDITIONS OF SERVICE

1. ACCEPTANCE AND BINDING AGREEMENT

These Terms and Conditions ("Terms", "Agreement", or "Terms of Service") constitute a legally binding contract between Turiabooks Technologies Private Limited ("Company", "We", "Us", or "Our"), a company incorporated under the laws of India, and you ("You", "Your", or "Subscriber").

These Terms govern Your access to and use of the Turia Practice and Turia Books platforms, including all associated software, applications, features, functionality, content, and services (collectively, "Service" or "Platform").

2. DEFINITIONS AND INTERPRETATION

In these Terms, unless the context otherwise requires:

• "Account" means the registered user account created by You to access and use the Service.
• "Confidential Information" means all non-public information disclosed by one party to the other, including but not limited to technical data, trade secrets, business operations, pricing, contract lists, and financial information.
• "Content" means all text, data, information, software, graphics, photographs, and other materials available through or generated by the Service.
• "Fees" means the subscription charges, service charges, and other amounts payable by You for access to and use of the Service as set forth in the applicable subscription plan.
• "Intellectual Property Rights" means all patents, copyrights, trademarks, service marks, trade secrets, know-how, database rights, design rights, and other intellectual property rights, whether registered or unregistered.
• "Subscription Term" means the period during which You have paid for and are entitled to access and use the Service.
• "User Data" means all data, information, and content uploaded, submitted, posted, or transmitted by You through the Service.

3. SERVICE DESCRIPTION AND SCOPE

The Service provides cloud-based practice management, client relationship management, compliance tracking, billing, and related software solutions specifically designed for chartered accountants, tax professionals, and accounting firms.

3.1 Service Features

Subject to these Terms and Your subscription plan, the Service includes:

• Client and lead management systems
• Task and compliance tracking modules
• Document management and storage
• Team collaboration and communication tools
• Billing and invoicing functionality
• Reporting and analytics dashboards
• Integration capabilities with third-party services

3.2 Service Availability

We strive to maintain 99.5% uptime but do not guarantee uninterrupted or error-free service. Scheduled maintenance will be notified in advance when possible.

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Registration Requirements

To use the Service, You must:

• Provide accurate, current, and complete registration information
• Be at least 18 years of age or the age of majority in Your jurisdiction
• Have the legal authority to bind any entity You represent
• Maintain and promptly update Your account information

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of Your login credentials
• All activities that occur under Your account
• Immediately notifying Us of any unauthorized access or security breaches
• Ensuring compliance with these Terms by all users under Your account

5. SUBSCRIPTION AND PAYMENT TERMS

5.1 Subscription Plans

Subscription plans, pricing, and features are detailed on our website. We reserve the right to modify pricing with 30 days' written notice.

5.2 Payment Obligations

• Fees are payable in advance for the selected subscription period
• All fees are exclusive of applicable taxes unless stated otherwise
• Payment must be made via approved payment methods
• Late payments may incur interest at 1.5% per month or the maximum legal rate

5.3 Refund Policy

Subscription fees are generally non-refundable. Refund requests will be evaluated on a case-by-case basis within 7 days of initial purchase only.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Our Intellectual Property

All Intellectual Property Rights in the Service, including software, design, trademarks, logos, and documentation, are owned exclusively by the Company or our licensors. These Terms do not grant You any ownership rights.

6.2 Your Data

You retain all ownership rights to Your User Data. By using the Service, You grant Us a limited, non-exclusive license to process, store, and display Your data solely to provide the Service.

6.3 Restrictions

You shall not:

• Reverse engineer, decompile, or disassemble the Service
• Remove or modify any proprietary notices
• Create derivative works based on the Service
• Use the Service to develop competing products
• Sublicense, rent, lease, or transfer Your access rights

7. DATA PROTECTION AND PRIVACY

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We process personal data in accordance with the Digital Personal Data Protection Act, 2023.

7.1 User Consent and Data Rights

Your Responsibilities: You are solely responsible for ensuring that all data uploaded to the Service is done with proper consent and authorization. The Company assumes no liability for Your failure to obtain necessary consents or comply with data protection obligations in Your capacity as a Data Fiduciary.

Client and Employee Data: When uploading client information (including PAN, GSTIN, financial records, tax documents), employee details (including personal information, attendance records, payroll data), or any other sensitive information, You confirm that You have:

• Informed the data subjects about the purpose of data collection and processing
• Obtained explicit consent for storing their data on cloud-based platforms
• Ensured compliance with engagement letters, service agreements, or employment contracts that authorize such data processing

8. ACCEPTABLE USE POLICY

8.1 Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose or in violation of any regulations
• Upload malicious code, viruses, or harmful software
• Interfere with or disrupt the Service or servers
• Attempt unauthorized access to other accounts or systems
• Use automated systems to scrape or extract data
• Transmit spam, unsolicited communications, or fraudulent content
• Violate any third-party intellectual property rights
• Impersonate any person or entity

9. LIMITATION OF LIABILITY

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from: (a) Your use of the Service; (b) Your violation of these Terms; (c) Your violation of any third-party rights; or (d) Your User Data.

11. TERMINATION

11.1 Termination by You

You may terminate Your subscription at any time by providing written notice. Termination will be effective at the end of the current billing period.

11.2 Termination by Us

We may suspend or terminate Your access immediately if You: (a) breach these Terms; (b) fail to pay fees when due; (c) engage in prohibited activities; or (d) violate applicable laws.

11.3 Effect of Termination

Upon termination, Your access will cease, and You must discontinue all use. You may request a data export within 30 days. We reserve the right to delete Your data thereafter.

12. DISPUTE RESOLUTION AND GOVERNING LAW

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

12.2 Jurisdiction

All disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.

12.3 Arbitration

Any dispute shall first be attempted to be resolved through good-faith negotiations. If unresolved within 30 days, either party may initiate arbitration under the Arbitration and Conciliation Act, 1996.

13. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Service at least 30 days before the effective date. Your continued use after the effective date constitutes acceptance of the modified Terms.

14. GENERAL PROVISIONS

• Entire Agreement: These Terms constitute the entire agreement between You and Us regarding the Service.
• Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in effect.
• Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
• Force Majeure: We shall not be liable for delays or failures caused by events beyond our reasonable control.

15. CONTACT INFORMATION